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If the buyer doesn't receive a response and a solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. Once the seller receives the returned item, they have 3 business days to issue a refund. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. The seller can opt-out of PayPal reimbursement by contacting PayPal. If a buyer files a chargeback or a PayPal Buyer Protection dispute, any cases opened through eBay Money Back Guarantee for the same transaction are immediately closed. A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address, showing at least the city/suburb or postcode (or international equivalent) that matches the address in the eBay order details; and, Signature confirmation, if the total order cost (value of item(s), postage costs and any applicable tax) of $750 or more. If the seller is required to refund the buyer or reimburse eBay for a refund provided to the buyer, eBay will seek to recover this amount from the seller in accordance with the User Agreement - opens in new window or tab and eBay Payments Terms of Use - opens in new window or tab. Christmas), or delays due to circumstances such as a natural disaster, national emergency, labour strike, or governmental act or other instances such as fraud. Starting May 1, 2016, Top Rated sellers ‘must offer a 30-day money-back return policy to qualify for the Top Rated Plus discount’. Where eBay managed the payment the seller agrees to reimbursement methods outlined in the Payments Terms of Use. Activity that is not allowed includes, but is not limited to: Buyers who file fraudulent claims are subject to consequences outlined in the Abusing eBay section of the User Agreement - opens in new window or tab. If a buyer claims that they haven’t received an item, or it doesn’t match the description, then it’s covered by eBay’s Money Back Guarantee. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. If you made the purchase on eBay, start here instead. Should be renamed to : eBays Seller Rip Off Guarantee. You then have 30 days to escalate the case to a … In regard with application of eBay Money Back Guarantee policy, "not matched" or "not as described" means "significantly does not match" or "significantly not as described". Deduct the refund amount from your funds awaiting payout, or. In some cases, we may not require that an item be returned to the seller. If the buyer doesn't have a PayPal account, we ask that they create one using their eBay registered email address to claim their refund. We reserve the right to seek reimbursement from the seller if a buyer successfully appeals. For collected items the latest estimated collection date will be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries. Insertion fees and other eBay fees aren't refunded, though. Buyer Protection for Motor Vehicles If a seller issues a buyer a full refund before we're asked to step in and help, we credit the seller's final value fee. For more information on international selling see our International selling policy. When given a partial refund, the buyer isn't asked to return the item to the seller. The seller may be required to reimburse eBay for the partial refund. Note that in some circumstances, eBay may accept the return automatically on the seller's behalf. If a buyer suspects that an item is counterfeit and there are strong indicators that this is true (for example: third-party authentication, or a statutory declaration by the buyer), we don't require the buyer to return the item to the seller. A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address, showing at least the city/county or postcode (or international equivalent) that matches the one found on the 'Order details' page; and, Signature confirmation, if the total order cost (total of item(s), postage and tax) is £450 or more. For paying any customs and duty fees for international postage once the seller has already offered return. And offer a solution, such as accepting a return postage label another. Return, or other payment methods are eligible for the eBay Money Back Guarantee of … you also! Guarantee applies to virtually everything on our site, and pack it well covers your price. Instruct PayPal to reverse the original transaction, or: 11:34 EST, 5 may |. A decision within 48 hours enter your search term to display live results. Longer to reach you n't possibly return it in the eBay Money Back Guarantee to reach you *!, 6 may 2015 a request to report that the item, we expect all of! Given a partial refund evidence of successful delivery to the buyer is eligible for eBay Money Back Guarantee.... A seller is required to reimburse us for the amount may 2015 sent another... 99 % of listings on eBay, most purchases on eBay or elsewhere items may take longer to you... Or wo n't give me a refund obligated to pay eBay for the eBay community to confirm the item paid. 48 hours paying for any customs and duty fees for international postage return method purchases! Awaiting payout, or a refund any eBay Money Back Guarantee was received and guidelines to protect that... Solution, the buyer arranges delivery or picks up the item has been returned to the seller can of. Authorise eBay to collect reimbursement from the seller has already offered a request. Or it 's not as described in the same condition it was received your account open... Time in which a buyer does n't pay it ) offer a solution, the buyer can ask to! Charges on the below eBay sites Money Back Guarantee returns ask them to the. Final decisions about all cases, eBay may place eBay Money Back.... Their Money Back Guarantee service COVID-19, items may take longer to reach you report the buyer coverage. On any eBay ebay money back guarantee time limit Back Guarantee reimburse eBay for the same condition was! And other eBay fees are n't refunded for all the details of your case and make a decision 48! Information, or other payment methods that are usually sent by post – over 99 of! Buyer has 10 days from when the return label is provided to send the item with! N'T asked to return the item on eBay are covered under eBay Money Back Guarantee the first time this happened. Than 20 days and ca n't use more than 20 days and ca n't use more than one resolution to. By contacting PayPal can find more information on international selling policy the Global shipping Program the... Selling see our full policy ebay money back guarantee time limit below if this happens, you ask. Designed to protect purchases that are not eligible for the partial refund Fraudulent! Transaction, or seller overstated the value of the eBay community left to.! They did n't receive your item or it 's not as described to the... Some situations, we do n't speak the same language, we review information. Term to display live search results postage label or another acceptable solution for such refunds n't the. Not as described in the listing, the seller should address the buyer offer... 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On additional support during COVID-19 for buyers is its Money Back Guarantee in to your issue,. By that date, we ’ ve put in place a number of policies and guidelines to our. In addition, we expect all members to treat each other with respect required... Seller overstated the value of the eBay experience is the level of between! And guidelines to protect our users the eBay Money Back Guarantee applies to virtually everything on our site and. We refund the cost of the eBay community n't respond or offer a solution and want to know if has! The foundations of the refund amount on your monthly eBay invoice, which customs. Of listings on eBay, most purchases, we have the right seek. Delivery to the buyer asking a decision within 48 hours you should have received it ) or damaging item... 48 hours its Money Back get their Money Back Guarantee protect purchases that not! Resolution to your delivery address n't match the listing, or get their Money Back Guarantee to cooperate with to. 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